Frequently Asked Questions
Everything you need to know about shopping with Outer Layer.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my package?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your shipment's progress.
What payment methods do you accept?
Outer Layer accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all our products come with a one-year limited warranty against manufacturing defects. This does not cover standard wear and tear or damage caused by misuse.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.